Vape products & Warranty

Ejuice Planet - Vape Shop

Vape product info regarding Vape products & Warranty:

Expected Lifespan of Products Clearomisers and replacement coils are disposable products that are expected to last anywhere between a few days and a few weeks, depending on usage. Batteries have an expected lifespan of 1-6 months depending on usage.      
Warranty Information 
All Mods have a 30 day warranty - During this period we will replace or repair the product free of charge if it is assessed as faulty. This does not cover: paint wear, liquid ingress, devices used with non compatible batteries or devices with drop marks or dents.
All batteries, cases, chargers etc come with a 28 day warranty. Clearomisers and replacement coils, due to their disposable nature only have a "dead on arrival" warranty.
 
E-Liquids cannot be returned for any reason because they are perishables. Most importantly, as liquid is ingested we need to protect all our customers from the possibility of liquids being tampered with. Because taste is subjective (some people dislike flavours that others love) we suggest that you only order a small amount of any particular flavour initially. 
Faulty Items If you believe you have received a faulty product send an email to sales@ejuiceplanet.co.uk providing as much information as possible: Clearomisers and coils within 3 days, and any other items within 28 days. We will usually request the return of faulty goods and will issue a return or replacement within 7days of receipt (usually faster). If an item proves to be faulty, we will cover the cost of you returning it to us. All tanks have the same warranty, but due to hygiene reasons can only be returned if they are faulty ie manufacturing error. If the fault is a specific part ie faulty O-Ring, RBA or coil then the faulty parts will be replaced only.
Please ensure you get proof of postage as we can't issue a refund or exchange for goods we haven't received back. Please note that we can't refund or replace any misused or mistreated items, or items that show an undue level of wear and tear. Unwanted Items If you have ordered something and decide you don't want it (excluding Eliquid), you have 14 days to let us know, then a further 14 days to return it at your expense. We will issue a refund within 7 days of our receipt of the goods, less postage costs incurred by us. Please contact us at sales@ejuiceplanet.co.uk before returning any products. All items must be unopened and the packaging must be in its original condition. Please ensure you get proof of postage as we can't issue a refund for goods we haven't received back. Clearly mark any return with your name and initial order number.