Ejuice Planet Delivery info

Delivery & Free Delivery

Ejuice Planet - Vape Shop


Orders under £25  -  £2.90 Royal Mail 2nd Class.  

Orders £25 - £35  Free Royal Mail 2nd Class  

Orders £35 and over  -  FREE  Royal Mail 1st Class.    

Delivery continued

Please note that delivery does NOT Include Sunday or Bank/National Holidays - Orders placed after 11am on Saturday and throughout the weekend will not be dispatched until Monday, out for delivery. 

At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used, if applicable. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced. Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order. It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. We use various delivery methods and delivery times may vary. 

Orders placed before 4pm are usually sent the same day. A full list of Royal Mail services is available on their website. We reserve the right to charge extra fees to deliveries falling outside the standard royal mail prices. We offer no guarantees on delivery times unless otherwise stated in writing. In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before claiming against Royal Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.

Failed Deliveries If you are not available to receive your items and they are returned to us we will charge A £10 restocking fee if you decide not to have the items re-delivered. We do not store credit card details nor do we sell customer details to any 3rd parties.